Articles by Erika Morphy

SAP has updated SAP Business One, rolling out its 8.82 iteration for both the on-premises and hosted versions. ...

Net Applications' browser market report for October continues to track Internet Explorer's steady decline, from 60.99 percent in October 2010 to 53.39 percent in September 2011 to 52.63 percent in October 2011 Some caveats must be included in these numbers, though. For starters, these figures just refer to desktop use. Some 6 percent of the browser...

Research In Motion is launching a music app for BlackBerry users that it hopes will spread via its incentives for users to share songs by BlackBerry Messenger Called "BBM Music," the service is rolling out in Canada, the U.S. and Australia, with more countries expected to go online later....

Google is rolling out a revamped Gmail, as it indicated it would earlier this year. Users can opt to use the new look immediately by clicking on the switch icon on the bottom-right corner of the Gmail page The core changes focus on better readability and as well as stepped -up search functionalities. Google has also tinkered with the interface so ...

Bank of America has decided to back off from a controversial fee that it announced in September: a US$5 ding every month for consumers who use their debit cards to make a retail purchase. The plan had endured sustained consumer outrage since it was publicly revealed Bank of America, which did not return a call to CRM Buyer in time for publication, ...

Yahoo may have shelved the prospect of a company sale, or at the very least pushed the idea to its back burner. Instead, it is reportedly giving serious thought to selling its Asian assets and redistributing the proceeds to shareholders via a special dividend or buyback shares, according to a Bloomberg article citing unidentified sources. It has b...

Barnes & Noble has sent out invitations to a press conference this week in New York City. The specific topic of the event, set for Nov. 7, is unclear -- but it's almost certain the spotlight will be on its Nook It is widely expected that B&N will unveil its answer to Amazon's Kindle Fire -- that is, a 7-inch Nook Color tablet designed to compete wi...

The Federal Communications Commission has voted unanimously to reform the Universal Service Fund and intercarrier compensation system. It is creating a new Connect America Fund, with a budget of US$4.5 billion to meet the end-goal of this policy shift: extending broadband infrastructure to rural Americans, as opposed to subsidizing rural phone service.

Google has made a slew of updates to its Google+ social network. It has added new features, provided integration with Google Apps, and made the network available to businesses, universities, and schools that use Google Apps The point behind the upgrades is to continue to drive traffic to the fledgling network and fight the feature wars with other s...

Research In Motion has not heard the last of the days-long outage of its network earlier this month. Lawsuits seeking class action status have been filed against the company in both the United States and Canada, seeking damages for the loss of service. One suit was filed in federal court in Santa Ana, Calif., on behalf of all U.S. BlackBerry owner...

Salesforce.com has a developed a new tool for companies to help them develop and publish Web pages and landing pages specifically for marketing campaigns. ...

Sprint delivered third quarter earnings with a relatively nice surprise -- its losses were less than expected. Any good feeling from its numbers, however, was short-lived as Sprint went on to remind shareholders that it would be seeking capital -- as much as US$7 billion -- to fund new handsets and a network upgrade. The net loss for the quarter w...

IBM debuted industry-specific data analytics tools for the healthcare and communication sectors at its Information on Demand conference. These packages are part of IBM's drive to help companies manage their information processes and data storage needs as efficiently as possible. For the communications analytics appliance, IBM is leveraging the tec...

Android has become the platform for mobile advertisers to target, it would seem, based on separate reports from ABI Research and Millennial Media. Android served up more ad impressions overall in Q3 than rival iOS, at 56 percent, Millennial Media reported. For its part, ABI Media noted that in Q2, Android overtook iOS to become the market share le...

Research In Motion has been hit with a lawsuit alleging trademark infringement of the name "BBX." This latest thorn in the company's side follows a mortifying days-long global service outage and lackluster performance of its PlayBook tablet, to name just two recent setbacks BBX is the operating system RIM recently unveiled for BlackBerry phones a...

Microsoft is rolling out a service update for Microsoft Dynamics CRM Online for both the partner-hosted and on-premises deployments. The update includes its promised "Activity Feeds," as well as administrative enhancements and stepped-up disaster recovery practices.

The ire exhibited by consumers in the wake of Bank of America's recent announcement that it would impose a US$5 monthly fee for using debit cards for retail purchases does not seem to have been a momentary flash -- at least, not based on findings in a survey by Trig (The Research Intelligence Group). Thirty percent of U.S. consumers would leave th...

Oracle has scooped up RightNow Technologies, a cloud-based customer self-service application vendor, for a reported US$1.5 billion. The acquisition price is a hefty 20 percent premium over RightNow's closing price last week. The acquisition fills a missing gap in Oracle's cloud-based CRM functionality. The deal also provides an excellent exit stra...

Sprint Nextel notified subscribers late last week that it was doing away with its unlimited 4G wireless broadband for tablets, netbooks, notebooks, USB cards and mobile hotspot devices -- almost every mobile device, that is, except smartphones, which it has famously promised to allow to consume unlimited data. The company is clamping down on users...

Verizon delivered excellent news to its shareholders on Friday: Third-quarter earnings rose to US$1.38 billion from $659 million a year earlier. A jump in subscribers -- it signed on 882,000 new wireless customers for the quarter -- and smartphone sales led to the doubling in profits. Another group looked on with interest as Verizon unveiled its e...