Articles by David Jones

Complaints have been mounting over display and audio issues with Google's Pixel 2 and Pixel 2 XL, launched just three weeks ago. Consumers have reported a screen burn-in problem with the Pixel 2 XL, which refers to embedded functions leaving a ghost-like image on the display.

The Linux Foundation on Monday introduced the Community Data License Agreement, a new framework for sharing large sets of data required for research, collaborative learning and other purposes. CDLAs will allow both individuals and groups to share data sets in the same way they share open source software code, the foundation said.

PayPal on Friday announced the immediate availability of its peer-to-peer payment service on Facebook Messenger, making it easy to exchange money between friends and family PayPal also introduced its first-ever customer service bot, which gives Messenger customers payment and account support right in the app.

Samsung on Thursday announced a new app, Linux on Galaxy, designed to work with its DeX docking station to bring a full Linux desktop experience to Galaxy Note8, Galaxy S8 and S8+ smartphone users Samsung introduced DeX earlier this year, a docking station that connects to a monitor to give Galaxy smartphone users a desktop experience....

Epicor this week released Epicor Commerce Connect, a cloud-based application designed to help wholesale distributors quickly deploy e-commerce sites that will automate many of the steps required to move product to their customers The Commerce Connect software is now available for Epicor Eclipse, a cloud-based platform geared toward helping companie...

A security flaw in WPA2, the security protocol for most modern WiFi systems, could allow an attacker to steal sensitive data including emails, credit card numbers and passwords, Researchers at Belgian university KU Leuven reported Monday Depending on the network configuration, the flaw also could allow an attacker to inject or manipulate informatio...

Most retailers don't have the in-store technology to view customer information across various touchpoints, suggests a new study from Kibo, "Technologies That Are Changing How We Think of Brick and Mortar." Fifty-eight percent of retailers who participated in the study, released last Thursday, acknowledged they did not have that capability.

Music can enhance the customer experience even in nontraditional retail environments, suggests a study released Thursday by Mood Media and the Society of Composers, Authors and Music Publishers (SACEM). The study was conducted in France Customers had a more favorable experience in five business locations -- including gas station, optical, banking, ...

Social media platforms like Facebook, Twitter, YouTube and others may pose a threat to American democracy, suggests a new report from The Omidyar Group. The report follows recent disclosures about targeted dark post advertising, fake news and other abuses propagated by Russian troll farms during the 2016 presidential election.

Walmart on Tuesday outlined plans to grow its critically important e-commerce business in the U.S. by 40 percent over the next fiscal year. The company intends to leverage a series of key acquisitions and its more than 4,600 brick-and-mortar locations to mount a direct challenge to Amazon for millennial customers. Walmart -- the largest retail ope...

Nearly 60 percent of small businesses have been the victims of a cyberattack over the past year, but the vast majority didn't realize that they had been attacked, according to Nationwide's third annual survey, released Monday The insurance company tapped 1,069 businesses with fewer than 299 employees for the study. Initially, only 13 percent of the...

Helpshift's new Web Chat application uses artificial intelligence to help companies release scalable chatbots that can automate customer service through real-time interactions The new AI-based tool, released last week, will boost Helpshift customers' ability to provide enterprise-grade support to their customers, according to Helpshift, which speci...

Russian hackers exploited a vulnerability in Kaspersky Lab's software to steal sensitive cyberdefense data from a United States National Security Agency contractor, The Wall Street Journal reported Thursday The incident, which occurred in 2015, involved a contractor who loaded classified information onto his personal computer in order to work at ho...

Hewlett Packard Enterprise has allowed experts working with Russia to review the source code of cybersecurity software that is used by the U.S. Defense Department The Pentagon uses HPE's ArcSight software to protect sensitive computer networks. Hewlett-Packard acquired ArcSight in 2010 in a deal valued at US$1.5 billion....

Google on Wednesday launched a bevy of new products into its growing hardware and software ecosystem at its Made by Google event. Many of the new devices are infused with artificial intelligence capabilities. "Since last year and since Google I/O, we've been working hard, continuing our shift from a mobile-first to an AI-first world," Google CEO S...

Blowback over Apple's iOS 11 upgrade has been increasing, despite an update that was supposed to solve battery drainage issues and a large number of other glitches but apparently has not done the job Apple officially launched iOS 11 on September 19, but problems quickly became apparent, prompting the company to roll out iOS 11.0.1 just a week later...

Amazon on Wednesday unveiled five new Echo products that raise the bar in the automated home market Among other things, Amazon has improved the sound quality in its second-generation Echo speaker to compete with several new competitors in the high-end audio segment.

Red Hat on Tuesday announced the launch of Red Hat Enterprise Linux for SAP Solutions, a new platform that combines two existing systems for analytics and data management into a single offering The new platform combines the existing Red Hat Enterprise Linux for SAP Applications and Red Hat Enterprise Linux for SAP HANA into a single, consolidated p...

Twitter on Tuesday announced a limited test to double the maximum tweet size to 280 characters Twitter has been struggling to boost user engagement for the last couple of years, and its tweet character limitation has been the subject of a longstanding debate among customers and company insiders....

Showtime Networks apparently has mined the websites of online viewers using the same Coinhive technology that The Pirate Bay recently used in a test run on its site. A subsidiary of CBS, Showtime is a premium television network that offers professional boxing, feature films, original scripted television shows like Ray Donovan and other programming...